Back-office connection

How to reset your password

To change your password:

  1. Go to https://app-new.cinetpay.com/login
  2. Click on Des difficultés pour vous connectez ?
connexion au back-office
  1. Enter the Email Address linked to the CinetPay merchant account
  2. Click on Continue (a link is automatically sent to you by email)
connexion au back-office
  1. Click on the link and follow the instructions. After entering the new password, the password is changed automatically.

Unable to connect

If you are unable to log in, it may be due to the following:

  • You forgot your password, please refer to the above.
  • The email address does not match the email linked to the account