Merchand Service

• Merchand Service
  • Steps to create the service
  • Steps to modify the service
  • Service renewal steps
  • Frequent problems

When your merchant account has been activated (for 7 days maximum, the time to receive all the requested documents; after this period, it will be deactivated without notice!) you can subscribe and proceed to tests.

Steps to create the service

1. Access your merchant account https://cinetpay.com/login
2. Click on the Services Marchands menu
3. Then click on Creer un service.
4. Select your formula by choosing the number of months of your subscription (1 YEAR subscription = 12 months)
5. Enter the relative information and subscribe in a few minutes via Mobile Money or Credit Card

In case of difficulty, please contact us support.marchands@cinetpay.com

Steps to modify the service

1. Access your merchant account https://cinetpay.com/login
2. Click on the Services Marchands menu
3. Click on the Modification ,
4. Make the changes
5. Click on the button mettre à jour

Service renewal steps

1. Access your merchant account https://cinetpay.com/login
2. Click on the Services Marchands menu
3. Then click on Renouvellement
4. Select the payment method and enter the number of months if different from 1 month
5. Click on Renouvellement , then follow the instructions.

Frequent problems

1)

• Send your business registration and a scanned copy of your ID to this address activations@cinetpay.com
• Make sure you are logged in with the address linked to the activated account

2) Make sure the page is not translated by Google Translate

3) Is your logo not displayed on the payment counter?

• The concern is the size of your logo
• Use the size 128x128 for your logo